When someone comes into your establishment to do business, the greeting they recieve is one that is very important in making them feel welcome into your company. A great example of this is when you go into a restaurant. when you walk in you expect to see a hostest who welcomes you, asks how to assist you, and shows you to your table. Now picture that same restaurant without that greeting. Not only would it be confusing as to where you need to go, but it would not have the warm feeling that you can get when you come in.
This video gives more explanation on the imporance of greeting a customer when they come in the door. As he says, there is nothing more frustrating than going into a business and having everyone look away when you are in need of assistance.
The greeting of the customer is a very big part of what makes someone feel welcome when they come into your company. There are a few key things to remember when greeting someone:
1. Eye contact-look up when you greet someone; when someone says hello but doesn’t look at you it seems as though they aren’t being genuine in the greeting they are offering.
2. Smile; with a little smile the tone of voice changes and it warms the greeting. When you look at someone and you smile, the feeling it gives is infectious.
3. Use a verbal hello, I can help you here to bring the person forward. This will make them feel as though they are being asked to come forward and give them direction on where they need to be. Similar to the hostess at a restaurant, the person who says hi to you and shows you where to go for assistance is very important to making people feel welcome.
The greeting of a customer can make or break their experience. The customer needs to feel welcomed and wanted in the establishment and that initial connection will go a long way in making them feel that way.