When going into a business, it can be really clear when an employee who is assisting you is not happy with where they are w0rking. I think about this when I frequent places, and I take it very seriously in my work. One of the points I try to consistently make with my managers is to really take into consideration that having happy team members means having happy customers.
There are a few really easy ways to bring about this morale in your company. The first one is to really empower employees. By giving employees the knowledge they need in order to make their own decisions, you are giving them that confidence to help the customers. Confidence goes a long way in someone being happy working with you. When someone doesn’t feel confident in what they are doing, they are not going to be as successful as they could be.
Second, a little friendly competition goes a long way. When an employee has motivation to compete for prizes, and or bragging rights, they often get excited about what they are doing. I do contests each month within my own district for teams to earn food, gift cards and a variety of other items. These contests go over huge and really make a difference.
Finally, let’s not forget the biggest and easiest of all verbal praise. By giving verbal praise to your employees you give them the feeling that they are valued, that they add something to your location, and that you just appreciate them coming in and doing a good job. A pat on the back and a good job goes a long way, and don’t forget it’s free too!
Think about these things the next time you go to work. Are the people who are coming in to work for you happy? If you can tell they aren’t, your customers can too.