It amazes me how much Wal-Mart prides itself on “great customer service” but have you ever been treated with great customer service when you go to Wal-Mart? I haven’t. I have had cashiers that don’t even look at me, talk to me, etc. when I come into their location and quite frankly make me feel like I am more of a nuisance than a customer. When going to a place where you are supposed to treated as though you are important, Wal-Mart fails considerably in this area. I get so frustrated when I go into a store needing to buy a few things and don’t even have someone look at me when they are checking out my groceries. I literally had a cashier just look at me, and hand me a receipt. She never told me my total, told me she was ready for my card to swiped, let alone greet me, ask me how my day was or use my name. Sam Walton prided himself on a company that really went out of their way to provide low prices and great service, but now it is as though all that matters is making money and getting people in and out the door.
While in an economy like today’s this is a successful business model, but if the economy turns around and people no longer have to penny pinch, Wal-Mart’s low prices may not be the thing that keeps them on top. People eventually get tired of being treated like they don’t matter and will go out of their way to find a place that does treat them as though they are important to their company.