Throughout time, service businesses have been a major part of the economy in America. Over time, it became less of a privilege to help customers and for some almost an annoyance. As a District Manager at a company that prides themselves on exceeding customer expectations with each person who walks into the door, I am excited to share my knowledge and experiences with companies to help you and your company reach the goals of giving better service.
So why strive for better service now? It is important to not only have customers come in your door, but also to retain them once they do. Having repeat customers will directly impact your bottom line as not only will they come back, they will also tell all their friends to check out what you have to offer as well. In an economy where everyone is trying to find ways to increase sales and bring in new business, the fine art of treating people well and giving exceptional service is an inexpensive (in fact really it’s free) and lucrative way to change that bottom line.
In this blog you will find articles that give you real life examples of people who are giving great service and how they are doing it, tips on how you can easily improve the service being given in your establishment, and also examples of what to avoid in customer service. I will take you through a series of small changes that really make a difference with customers and will help get the word out there that you are the company that people want to bring their business to.